Refund Policy

At InstitutionERP, we are committed to providing a high-quality Institution management platform. We want you to be satisfied with your subscription. This Refund Policy outlines the conditions under which refunds are provided.

By subscribing to InstitutionERP, you agree to this Refund Policy. Please read it carefully before making a purchase.

We strongly encourage all prospective customers to book a free 30-minute live demo before purchasing a subscription. This ensures you fully understand the platform's capabilities and fit for your Institution before committing.

Our team will walk you through all relevant modules, answer your questions, and help you assess whether InstitutionERP meets your Institution's needs. Demo bookings can be made at softmentum.com/demo or by WhatsApp.

You may cancel your InstitutionERP subscription at any time by contacting us at hello@softmentum.com or via WhatsApp.

Cancellation takes effect at the end of the current billing period. You will continue to have full access to the platform until the end of the paid period.

Cancellation does not automatically trigger a refund. Please see Section 4 for refund eligibility.

Annual Subscriptions: If you cancel within 7 days of the start of a new annual subscription term and have not yet completed onboarding or uploaded significant Institution data, you may be eligible for a full refund. Please contact us within this window.

Monthly Subscriptions: Monthly subscriptions are non-refundable once the billing period has started.

Post-Onboarding: Once your Institution has completed onboarding (data has been imported, staff trained, and the platform actively used), refunds are generally not provided for the current billing period.

Technical Issues: If you experience a service outage or significant technical failure directly caused by our platform that we are unable to resolve within 5 business days, you may be eligible for a pro-rated credit or partial refund at our discretion.

Refunds will not be provided in the following situations:

Change of mind after onboarding has been completed and the platform has been actively used.

Failure to use the platform during the subscription period.

Dissatisfaction with specific features that were clearly communicated during the demo and were part of your subscription plan.

Issues arising from third-party integrations, internet connectivity problems, or user error.

Partial use of a monthly or annual term - we do not pro-rate for unused portions of completed billing periods.

Any one-time setup or custom onboarding fees that have been invoiced and work has commenced are non-refundable.

If setup work has not yet begun, a full refund of the setup fee may be issued at our discretion.

Before cancelling your subscription, we recommend exporting all your Institution data. You can request a full data export by emailing hello@softmentum.com.

After subscription termination, data is retained for 90 days to allow for reactivation or export. After 90 days, data is permanently deleted and cannot be recovered.

To request a refund, please contact us at hello@softmentum.com with the subject line 'Refund Request' within the eligible window described in Section 4.

Include your Institution name, subscription start date, and reason for the refund request.

Approved refunds will be processed within 7-10 business days to the original payment method.

We will notify you by email once the refund has been processed.

If you believe a charge was made in error or have a billing dispute, please contact us immediately at hello@softmentum.com. We will investigate and respond within 5 business days.

We are committed to resolving billing disputes fairly and promptly. Please contact us before initiating any chargeback with your bank, as chargebacks can complicate and delay resolution.

We may update this Refund Policy from time to time. Changes will be communicated to existing subscribers via email at least 15 days before they take effect.

Continued use of the Service after changes take effect constitutes acceptance of the updated Refund Policy.

For any refund requests, billing questions, or subscription concerns, please reach out to us:

Email: hello@softmentum.com

WhatsApp: +91 90667 03328

We respond to all billing queries within 2 business days.