Request Account Deletion
Softmentum Parent App
You have the right to request deletion of your Softmentum Parent App account and associated personal data at any time. This page explains how to submit a request, what will be deleted, and what records may be retained.
How to Submit a Deletion Request
Option 1 — Email Us
Send an email to support@softmentum.com with the subject line:
Account Deletion Request – Parent App
— or —
Option 2 — Contact Support
Visit our contact page and send us a message requesting account deletion. Our support team will reply within 5 business days with confirmation and next steps.
Information to Include in Your Request
To help us verify your identity and locate your account, please include the following in your request:
Registered mobile number
The phone number you use to log in to the Softmentum Parent App
Institution name
The name of the school or college your child is enrolled at
Your name
Your name as registered with the institution
Verification and Processing Time
To protect the security of your account and your child's information, we may need to verify your identity and confirm your link to the Institution before processing a deletion request. We may contact you at your registered email address or mobile number to complete this verification.
Deletion requests are typically processed within 14 business days of verified receipt. You will receive a confirmation email once the deletion has been completed.
What Will Be Deleted and What May Be Retained
Data that will be deleted
- Your Parent App login credentials (mobile number and password hash)
- Push notification device tokens registered to your account
- Messages you sent to school staff through the App
- Leave requests you submitted through the App
Data that may be retained
- Student academic records — attendance, marks, homework, timetable
These belong to the Institution and are retained per its policies
- Fee payments and official receipts
Retained for financial reconciliation and as required by Indian accounting and GST laws
- Payment gateway references (Razorpay order and payment IDs)
Required for financial dispute resolution
- Server access logs
Retained for security purposes for a limited period
Important Notes
Uninstalling the App does not delete your account. Your account and data remain on Softmentum's servers until you submit an explicit deletion request as described above.
Student academic records are controlled by the Institution. Records such as attendance, marks, and fee histories are maintained by your school or college and are not deleted by this process. Contact your Institution directly to request deletion of those records.
Legal retention may apply. Certain financial records must be retained under Indian tax and accounting laws even if you request deletion.
Questions?
If you have questions about the deletion process, your data rights, or anything else in our Privacy Policy, our support team is here to help.